Repeated Display Prevention for all survey? | Experience Community
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Repeated Display Prevention for all survey?

  • March 10, 2026
  • 1 reply
  • 12 views
M
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Good day,

 

I would like to inquire whether it would be possible to implement a Repeated Display Prevention mechanism that will apply to ALL web intercept surveys.

 

For example, if a website contains four surveys, each with a quarantine or display prevention period set to 90 days, once a customer answers or declines one survey, all surveys including the one answered or declined would no longer appear to that customer for the next 90 days.


Even better If I could utilize a JavaScript variable from the website (e.g., User E-mail) as an Embedded Data to Qualtrics and use that to quarantine the customer for 90 days.

    1 reply

    Lpena
    Qualtrics Employee
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    • Lpena
    • Qualtrics Employee
    • March 26, 2026

    Hey there! It sounds like you're looking to set up a "one-and-done" quarantine across multiple web intercepts. While there isn't a single toggle to flip for this, you can definitely pull it off using a bit of custom cookie logic and targeting. 🍪

    Essentially, you’ll want to set a specific cookie—let’s call it SurveySeen—whenever a visitor interacts with or dismisses any of your four surveys. By setting an expiration on that cookie (like 90 days), you can then configure the targeting logic for all your intercepts to check for it. If the cookie exists, the intercept stays hidden. Just keep in mind that since this is browser-based, it won't follow them if they switch devices or clear their cache. If you need something more heavy-duty, looking into XM Directory contact frequency might be the way to go, though that takes a bit more setup.

    This reply contains AI usage for clarity and language purposes.
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