Website Feedback Intercept not capturing Google Data Layer Embedded Data | Experience Community
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Website Feedback Intercept not capturing Google Data Layer Embedded Data

  • July 31, 2026
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Hello,

I'm using a Website Feedback Intercept and trying to capture values from the Google Data Layer as Embedded Data.

I want to collect the value of `cmd_contact_id`, but when I check the survey responses in Data & Analysis, the field is empty.

 

I have:

- Added `CMDContactID` as Embedded Data in Survey Flow.

- Configured the intercept to collect:

- Google Data Layer

- Value: cmd_contact_id

- Name: CMDContactID
 

I verified in the browser console that the value exists in `window.dataLayer` for logged-in users:

window.dataLayer.find(x => x.cmd_contact_id)

This returns a valid value.
 

I also tested another Google Data Layer variable (`business_line_code`) and neither variable is populated in Data & Analysis, while other Embedded Data fields (such as cookies) are collected successfully.

Has anyone experienced this before?

Could this be a timing issue where the intercept reads the Data Layer before the values are available, or is there additional configuration required for Google Data Layer Embedded Data?

 

Thanks!