Can I trigger email upon completion of a survey after 30 minutes? | Experience Community
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Can I trigger email upon completion of a survey after 30 minutes?

  • February 22, 2022
  • 2 replies
  • 102 views
J

Hi, per my study design, I need to trigger an email sent 30 minutes after completion of the survey. Unfortunately, in Workflow, there is no option for 30 minutes but only immediately, 1 hour later, etc. Could someone please help me figure this out? Thanks!

Best answer by Tom_1842

If your potential respondents are known to you and it is a reasonable amount to configure individual rules for, you could send the invitations to the 2nd survey to a single outlook inbox.
Immediately upon completion of survey 1, a Qualtrics Email task/Distribute Survey task would send a survey link for the 2nd survey to this outlook inbox and it would include the email of the respondent and the name of the survey (email@email.com - QSurvey1) in the subject line
The outlook inbox would be set up to delay delivery of all messages that include "QSurvey1" in the subject line.
OutlookDelayRule.pngFinally, set up individual rules for each potential respondent that forwards the link to the 2nd survey to the correct email address.
OutlookForwardRule.png

2 replies

Aanurag_QC
QPN Level 5 ●●●●●
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  • Aanurag_QC
  • February 23, 2022

Hi, jkim307 Unfortunately, Qualtrics does not have the option to set up a scheduler to send an email 30 minutes after a survey response is received. You can submit this idea as a new product enhancement to Qualtrics

Tom_1842
Level 8 ●●●●●●●●
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  • Tom_1842
  • Level 8 ●●●●●●●●
  • Answer
  • February 23, 2022

If your potential respondents are known to you and it is a reasonable amount to configure individual rules for, you could send the invitations to the 2nd survey to a single outlook inbox.
Immediately upon completion of survey 1, a Qualtrics Email task/Distribute Survey task would send a survey link for the 2nd survey to this outlook inbox and it would include the email of the respondent and the name of the survey (email@email.com - QSurvey1) in the subject line
The outlook inbox would be set up to delay delivery of all messages that include "QSurvey1" in the subject line.
OutlookDelayRule.pngFinally, set up individual rules for each potential respondent that forwards the link to the 2nd survey to the correct email address.
OutlookForwardRule.png

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