How can I use Text iQ workflows for responses in different languages? | Experience Community
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How can I use Text iQ workflows for responses in different languages?

  • Oct 18, 2021 1:29 PM UTC
  • 3 replies
  • 299 views

DiegoMejia
Level 2 ●●
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Hello,
I am creating workflows based on the open text of a multi-language survey. For this, I include the topics, which are in English, and if they are detected the workflow will trigger an action. However, it seems that it doesn't work with all the languages nor with the English translation of comments made in Qualtrics.
For reporting comments I use text iQ, which considers the translation of comments, which are automatically translated by Qualtrics and this is great. But on the contrary, it's not possible to build the workflow based on those translated comments. I am wondering how can I create workflows for different languages?

3 replies

  • Nov 29, 2021 3:15 PM UTC

We would be also very much interested by this functionality. I think it is a must for any international company operating on different markets with different languages...


JoycaV
QPN Level 4 ●●●●
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  • QPN Level 4 ●●●●
  • Feb 28, 2022 10:49 AM UTC

I wanted to ask the same question...
does anyone know whether this is possible?

I also voted for https://community.qualtrics.com/XMcommunity/discussion/19440/textflow-use-translated-comments-and-ability-to-show-topics-sentiment-in-task which seems to address this.


DiegoMejia
Level 2 ●●
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  • Author
  • Level 2 ●●
  • Apr 21, 2023 9:02 AM UTC

Hello @AmaraW (Qualtrics), is there any updates on this ?