Hi all,
We have a Stand Alone Workflow that receives a daily file containing several survey categories.
All categories are triggering survey sends correctly except for the Relationship Campaign category, which is not being sent to customers.
The unusual part is that there are no errors or failures showing within the workflow itself. The records don't appear to be failing, but they also aren't progressing to survey send, while the other categories on the same file are processing as expected.
Has anyone encountered this before? If so, what was the root cause, and what steps were taken to resolve it?
Any advice or suggestions would be greatly appreciated.
