Hi there!
We’re looking to send Qualtrics surveys to our customers after a Zendesk ticket is solved, whether the interaction happened via Messaging, Email, or Talk, using an event-based flow.
Ideally, we’d like the process to immediately capture and pass the Zendesk ticket ID and the requester’s email address into Qualtrics. The survey should be delivered to the requester’s email, and the ticket ID should be included in the survey data so we can maintain a consistent and traceable feedback flow.
What would be the best way to set this up properly? How should we start implementing this integration between Zendesk and Qualtrics?
