Hello Community,
We have the typical Ticketing system based on text analytics, and I’m trying to use the Text iQ Topics identified in the responses as visible information in the Tickets but i couldnt find a way. Is it possible?
Another solution could be make Workflows exclusive (idk if this is possible too), because we have 7 workflows, one for each topic but when the response has more than one topic associated we dont want to trigger more than one Ticket.
Thanks for any help!