Is it possible to configure a Segment to include people who have not completed a specific survey? It seems like using Segment would be more efficient and allow real-time updates instead of reviewing response data, distribution histories, etc. and comparing to an original list. Specifically, I have a survey that has an authenticator tied to it. The authenticator checks a contact list of employees (~3000 contacts). The survey is available via anonymous link, where folks are then authenticated before responding. The survey was also emailed to the same contact list. When we tested the survey, we found that if someone already completed it via the link, they were not sent an email; however, now that we launched the project, people are reporting having completed the anonymous link but also receiving the email invite. For this reason, we are not leaning on the email reminders since there are people who completed the authenticated anonymous link but received email invites (Qualtrics isn’t recognizing the email invite as complete, so they’re going to qualify for the reminder emails). The directory where this contact list is saved is sort of our “wild west” directory - there may be duplicate contacts. I’d like to create a segment that looks at the directory and compiles a list of contacts who have NOT yet completed the survey. I want to send a new email distribution to this segment.

Unfortunately the survey is launched and we received hundreds of responses prior to identifying this issue.I tried building a segment that includes an embedded data field that is unique to the contact list + <1 response on the survey, but that’s returning zero contacts...which makes no sense to me either.

Create Segment of Contacts who have NOT Completed a Specific Survey?

Create Segment of Contacts who have NOT Completed a Specific Survey? | Experience Community

Sign up

Login to the Community

Scanning file for viruses.

This file cannot be downloaded