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Identity resolution for a list

  • May 17, 2023
  • 1 reply
  • 153 views

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Hello There!

I have multiple contacts to merge into a specific list, it must be by an email flied condition. Although in my directory the deduplicity rule is by external reference, I am looking for any comment that indicates if it is possible to execute a merge inside a list with a different condition than the one configured in the directory as identity resolution.

 

Attached pictore for reference.

 

 

Thank you so much in advance 😊

1 reply

MatthewM
Level 6 ●●●●●●
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  • Level 6 ●●●●●●
  • 1063 replies
  • May 17, 2023

Qualtrics only enables deduplication of contacts at the Directory level, not within Contact Lists.

When I have been in a situation where I have found duplicate contacts in a list that I wanted to eliminate, I have had to identify one to keep in the list and either delete the rest (which results in one version of the contact remaining in the entire Directory), or remove the rest from the list (which keeps one version of the contact in the list, and all duplicates remain in the Directory).


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