Issue connecting to sftp | Experience Community

beeb2022 · 2022-10-26T19:04:45+00:00

Hi, I am having problems troubleshooting connection to sftp. Wondering if anyone has had similar issues and how they fixed them.I'm trying to connect to sftp for exporting responses. It seems that Qualtrics cannot connect with the parameters given. The Qualtrics IP address for my region is whitelisted. I've checked all the parameters: username, host, port, password. I am able connect via filezilla to this sftp just fine. I am not encrypting files.The username has underscores. Don't know if that causes issues. When I check filezilla for the path the folder it's similar to:sftp://user_name@host.io/foldernameError message: FTS_3 - Incorrect connection parameters. Please verify your username, password, port and host. Since it's difficult to test through the export responses feature (need to wait for the hour), I'm testing connection through importing contacts into the directory (sftp username and password) and I am getting connection errors as well. Initially I thought it was the folder path was incorrect, but I believe that is correct. No slash before the folder name (foldername vs. /foldername). I have looked at the sftp troubleshooting guide and I don't see anything I am missing. This is message i get:

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