Opt-out link - Web Feedback | XM Community
Question

Opt-out link - Web Feedback

  • 22 November 2023
  • 4 replies
  • 21 views
C
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  • cmagg
  • QPN Level 2 ●●
  • 25 replies

Hi everyone,

 

I have a problem, I would like to give people possibility to unsubscribe from Directory via Web Feedback.

I want to use a Web Feedback project as another way to distribute my survey, so I need it to update the Directory.

I tried to insert the link ${l://OptOutURL}&OptOut=dir directly in a question text in the survey but it doesn’t work.
Any other workaround suggested?

 

Best,

 

Carlo

4 replies

MattiasM
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Userlevel 7
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Hello Carlo and good afternoon from a cloudy Sweden. 

Just a long shot, but did you try to apply this setup? 
https://www.qualtrics.com/support/website-app-feedback/creating-website-app-feedback-project/#:~:text=If%20you%20have%20XM%20Directory

 

Seems like you can apply contact frequency rules through it at least...

 

All the best

-Mattias

 

C
Rank
Userlevel 2
Badge +4

Hi @MattiasM,

thanks for your answer.
I know that support page, but apparently it doesn’t allow you to work on opt-out.

Best,

Carlo

MattiasM
Rank
Userlevel 7
Badge +61

Hi @MattiasM,

thanks for your answer.
I know that support page, but apparently it doesn’t allow you to work on opt-out.

Best,

Carlo

Hello again!

Dug some more and found this interesting as well:

https://www.qualtrics.com/support/website-app-feedback/common-use-cases/xm-directory-contact-frequency-rules-for-digital-intercepts/#:~:text=for%20Website%20Intercepts-,About%20XM%20Directory%20Contact%20Frequency%20Rules%20for%20Digital%20Intercepts,-Attention%3A%20To

All the best

-Mattias

C
Rank
Userlevel 2
Badge +4

Hi @MattiasM,

thanks for promptness.

I saw also this page but it’s not addressing my problem.

I want to give customers the possibility to opt-out in case they don’t want to receive communications anymore and apparently is not possible.

Best,

Carlo

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