survey quotas per agent in the call center | XM Community
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survey quotas per agent in the call center

  • May 13, 2021
  • 1 reply
  • 18 views
Keren Shaked
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Hi,
We want to limit the surveys sent by a specific number of surveys per an agent in the call center, in order to make sure we cover all agents in the post-transactional surveys. For example: we have 1000 agents in the call center handling support calls. We keep in the XM directory per each customer who was the agent handling the support call. The maximun number of surveys per agent will be 100 a month. Once this number is achieved, the customers that were handeld by this agent won't get anymore surveys.
is that possible?

Best answer by AmaraW

Hi Keren Shaked! If you have not yet already, we’d recommend posting this in our Product Ideas category, as it is a feature not already developed by our team. If you’re not sure how to post your idea, check out our Ideation Guidelines and our Policy & Procedures 😁

1 reply

AmaraW
Former XM Community Team Member
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  • AmaraW
  • Former XM Community Team Member
  • Answer
  • August 10, 2021

Hi Keren Shaked! If you have not yet already, we’d recommend posting this in our Product Ideas category, as it is a feature not already developed by our team. If you’re not sure how to post your idea, check out our Ideation Guidelines and our Policy & Procedures 😁

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