Update Reply-To Email in XM Directory Contact List Distribution | XM Community
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Update Reply-To Email in XM Directory Contact List Distribution

  • 13 December 2023
  • 1 reply
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Hello,

I am looking to send out a survey invite by adding users to a contact list and triggering an email message. When I go to set this up, I cannot update the reply-to email address to be anything other than a qualtrics email.

 

However, when I go into the survey and create an email distribution, I am able to update this email address and type in a reply-to email address of my choice.

 

Is there a workaround so that I am able to receive replies to the survey invites sent via contact list trigger, or is this a limitation of that function?

Thank you in advance!


1 reply

Userlevel 3
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To get these default options modified, log into your Customer Success Hub to reach out to Qualtrics Support.

 

You can refer this link for more detailed understanding :https://www.qualtrics.com/support/survey-platform/distributions-module/email-distribution/using-a-custom-from-address/

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