Workflow Email Not Saving | XM Community
Skip to main content

Hello Friends!
 

I am a simple user and I hope this is a simple question. I need to make an adjustment to a workflow email. After making the changes I need, I click on the blue save button, but nothing happens.

Nothing.

All of the fields look good. No red banners indicating a field problem or java script problem. I have tried multiple browsers in both normal and incognito modes - with multiple “refresh” attempts. There are no cache issues, I have logged off and logged on. I have removed the task and attempted to make a new one - same result.

I am stumped.

Thoughts?

Hi ​@jjohnston . Honestly, I am not expert myself but I will try to help. So, I have some questions. 

1st question: Is the blue save button activated, meaning that you can actually press it? 

2nd question: What do you mean with “simple user”? I am asking because maybe you don’t have the rights to actually edit the workflow, and that is the cause of your issue.

Hi ​@Anastasia_pan.

It was to be descriptive regarding my lack of qualtrics talent. 

The problem seemed to resolve itself today. I suppose qualtrics was cranky yesterday.

Thanks for checking in!

Terms & Conditions