XM Directory | XM Community
Skip to main content
Question

XM Directory

  • December 8, 2025
  • 2 replies
  • 17 views

Gunjan_Malhotra
Level 2 ●●
Forum|alt.badge.img+2

Is there a way to merge duplicate contacts in XM Directory without losing their survey history?

2 replies

Sachin Nandikol
QPN Level 7 ●●●●●●●
Forum|alt.badge.img+45
  • QPN Level 7 ●●●●●●●
  • December 8, 2025

Hello ​@Gunjan_Malhotra,

Yes, you can merge duplicate contacts in XM Directory without losing their survey history. Follow below stepls:

  • Go to your XM Directory and open Directory settings.
  • Click Identity Resolution.
  • Select Merge existing contacts.
  • Choose the fields you want to use to identify duplicates
  • Click Merge duplicates and confirm the action.

Below screenshot id for your reference:

 

Let me know if this helps.


gPandey_715
Level 4 ●●●●
Forum|alt.badge.img+9
  • Level 4 ●●●●
  • December 8, 2025