XM Directory

Hello ​@Gunjan_Malhotra,

Yes, you can merge duplicate contacts in XM Directory without losing their survey history. Follow below stepls:

• Go to your XM Directory and open Directory settings.
• Click Identity Resolution.
• Select Merge existing contacts.
• Choose the fields you want to use to identify duplicates
• Click Merge duplicates and confirm the action.

Below screenshot id for your reference:

Let me know if this helps.

Hi ​@Gunjan_Malhotra 

Refer to this page: https://www.qualtrics.com/support/iq-directory/directory-settings-tab/automatic-deduplication/