Tips to troubleshoot logging into your Qualtrics account.
FAQ Qualtrics Account Lockout
What causes the "Too many failed login attempts" message in Qualtrics?
This security feature activates when multiple incorrect login attempts are made on your account. It's designed to protect your account from unauthorized access.
How long does the account lockout last?
Your account will typically unlock automatically in about one hour, unless your administrator has adjusted this timing. Check with your admin for specific lockout duration settings.
I need immediate access to my account. What should I do?
Contact your brand administrator right away and ask them to unlock your account manually. This is the fastest way to regain access.
Where can I check the lockout timing settings?
Your administrator can view and adjust lockout duration settings in the admin panel. Regular users cannot access these settings.
Troubleshooting Steps
What browser troubleshooting steps should I try?
Follow these steps in order:
- Clear your browser's cache and cookies to eliminate local errors
- Try using a different browser (Chrome, Firefox, Safari, Edge)
- Disable browser extensions temporarily
- Ensure your browser is up to date
Could my internet connection be causing login issues?
Yes! Try these connection fixes:
- Test your internet connection stability
- If using Wi-Fi, switch to a wired/ethernet connection
- Try connecting from a different network if possible
How do I verify I'm using the correct login method?
Double-check:
- Your username/email address for typos
- Your password (consider resetting if unsure)
- If using SSO (Single Sign-On), ensure your SSO credentials are working
- Confirm you're logging into the correct Qualtrics organization
Advanced Troubleshooting
What is a HAR file and when should I create one?
A HAR file captures network activity during your login attempt. Create one when basic troubleshooting fails - it helps Qualtrics support diagnose the exact issue much faster.
How do I contact Qualtrics support?
If all troubleshooting steps fail, contact Qualtrics support directly. Include your HAR file and a detailed description of the steps you've already tried.
Prevention Tips
How can I avoid getting locked out in the future?
- Save your correct login credentials in a password manager
- If you're unsure about your password, reset it rather than guessing multiple times
- Keep your browser updated and clear cache regularly