When testing intercept I am getting this error "This evaluation can no longer be completed" | Experience Community
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JoseS
Administrator
1 year ago
Solved

When testing intercept I am getting this error "This evaluation can no longer be completed"

  • Jun 22, 2020 3:26 PM UTC
  • 3 replies
  • 811 views
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I created a website / App feedback project and embedded a survey. When I tested the intercept, the intercept works fine and I can see the survey link with all the conditions passed. After clicking the survey link I get this error message "This evaluation can no longer be completed". I even created a simple one question survey and embedded in my Website / App Feedback project but still getting this error message. When I embed a simple webpage I don't get this error message. I searched this error message but there are no results. Any help is much appreciated.

Best answer by prakashkumarEX

Thanks Ana for your suggestion. I opened a support ticket as well and the resolution to my issue was to turn on the Anonymous Link option in the survey options.

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3 replies

ana_velez
QPN Level 5 ●●●●●
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  • ana_velez
  • QPN Level 5 ●●●●●
  • Jun 25, 2020 1:25 PM UTC

Hi!

have you checked the status of the survey project. It should be under active, not new to be displayed correctly in the intercept.

hope this works

Ana Vl
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Thanks Ana for your suggestion. I opened a support ticket as well and the resolution to my issue was to turn on the Anonymous Link option in the survey options.

I am getting similar error message - this survey evaluation can no longer be completed. However this error is showing up erratically and some people can access the link at different places and others cannot.

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