Hello
Our company has a coule of websites with online intercepts. As we want to disturb the customers as little as possilbe, we set them up as a pop-overs that will go to the background once agreed, and load the survey as a pop-under.
On mobile phones, this approach doesn't seem to work well- I assume it is because browers are often just closed all at once, and the different tabs aren't easily visible. What would be the best way to display an intercept on mobile, without disturbing the customer too much during their task, but still making the survey somewhat more visible / harder to forget?
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The general rule I'd follow in mobile, based on Google's guidelines for mobile content, is do not make content less accessible to a user.
Following that rule, my recommendation would be to go with the Info Bar.
Following that rule, my recommendation would be to go with the Info Bar.
Thank you so much! Looks like a great option and I will that out.
A slider type creative aligned along the bottom left of the screen or the far right of the screen has also worked for us. Keep in mind to have the slider as small as possible so as not to interfere with navigation.
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