Error Starting Chat with Berry | Experience Community
Skip to main content
Question

Error Starting Chat with Berry

  • September 28, 2026
  • 0 replies
  • 3 views

Hello everybody! Has anyone else run into an issue where they try to start a conversation with Berry, the Qualtrics AI Assistant, and receive the error message "Error starting chat"?

Berry has been my go-to resource since we launched our new survey program, but I've been experiencing this issue for the past few weeks.

If anyone has encountered this before and knows how to fix it, you'll be my hero!

I've also been working with Qualtrics Support, but so far we've had limited success resolving it.