Error Starting Chat with Berry | Experience Community
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JoseS
Administrator
1 year ago

Error Starting Chat with Berry

  • September 28, 2026
  • 2 replies
  • 53 views
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Hello everybody! Has anyone else run into an issue where they try to start a conversation with Berry, the Qualtrics AI Assistant, and receive the error message "Error starting chat"?

Berry has been my go-to resource since we launched our new survey program, but I've been experiencing this issue for the past few weeks.

If anyone has encountered this before and knows how to fix it, you'll be my hero!

I've also been working with Qualtrics Support, but so far we've had limited success resolving it.

    2 replies

    SeanS
    Qualtrics Employee
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    • SeanS
    • Qualtrics Employee
    • October 14, 2026

    Hi ​@Niki - I’m sorry to hear about the issues you are having with accessing the Qualtrics AI Assistant! Are you still having issues?

     

    Most of the time, it is due to being blocked by your organization’s security settings. Please ensure that your IT team allowlists the domains and IP addresses listed on this support page, especially the ones under the Qualtrics Support AI Assistant section.

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      • Niki
      • Author
      • October 15, 2026

      Hi Sean,

       

      Thanks for the response! Qualtrics Support is still working on resolving my ticket. It doesn’t seem to be an IT allowlist issue, since I’m the only one in my organization experiencing this and I was able to leverage the AI Assistant previously. Thanks for the resources!

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