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Community pages-loading VERY slowly

  • December 12, 2019
  • 3 replies
  • 10 views

AMLS
Level 1 ●
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  • Level 1 ●
  • 21 replies
Hello community members. Is anyone else having an issue with slowness of pages loading in the Community? It's been like this since inception (created community account) for me. It's very frustrating. It indicates "Waiting for the player.vimeo.com when the page sits there. Each page takes between 20-40 seconds to load. This is a long time for a web page to load each time.

Best answer by LaurenK

Hi @AMLS - I have sent you a private message! If anyone else is experiencing an issue with the community, be sure to reach out to a Community Admin (@LaurenK or @Emily) so we can further investigate!

3 replies

ElliotVW
Level 2 ●●
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  • Level 2 ●●
  • 53 replies
  • December 13, 2019
Hi AMLS, I haven't noticed pages loading slowly in community, and I've never seen it pause while waiting for player.vimeo.com either. Best of luck! Elliot V.W.

AMLS
Level 1 ●
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  • Author
  • Level 1 ●
  • 21 replies
  • December 13, 2019
Thanks @ElliotVW! I've provided Qualtrics feedback using the Feedback side tab and I have a video of the behavior if they need it....we will see what happens. Good to know it's not happening for you. I will also ask my technical support area if it's an issue on our side.

LaurenK
Former XM Community Team Member
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  • Former XM Community Team Member
  • 899 replies
  • Answer
  • December 13, 2019
Hi @AMLS - I have sent you a private message! If anyone else is experiencing an issue with the community, be sure to reach out to a Community Admin (@LaurenK or @Emily) so we can further investigate!