How do I delete my account?

Question

I need help deleting my account. I have tried deactivating it through my account settings however it keeps showing an error message saying that I need to contact Qualtrics Customer Support. I have tried logging into the Support Center but it’s not giving me any option to contact Support directly. Does anyone know a phone number or email I can use to contact them? I live in the UK so the number has to be +44.Any form of help would be highly appreciated!Thankyou!

Emmy98 · Accepted Answer

Hi all,I managed to delete my free account and set up a new one.I did this by going on customer success hub then clicking ‘Report a technical issue’ button and this lead me to submit a ticket requesting Qualtrics to delete my account. They got back to me, by email, really promptly.If you have a free account it is quicker to do this through ‘Account settings’ then clicking ‘Deactivate account’ but because this did not work for me, that is why I had to submit a ticket.I hope that this helps!@van Duijnhovenyou can try this methodas I had the same issue as you. Ihad set up my free account using my university email so my universitycouldn't set up a licensed one without me first deleting my free account.

Sachin Nandikol · Answer

Hello @Emmy98,The process to delete your Qualtrics account depends on the type of account you have:Free Accounts: You can deactivate your free account by following these steps:Click the profile icon.Select Account Settings.Scroll to the bottom of the page and select Deactivate account.Read the warning and type "DEACTIVATE" in the field.Click Confirm.Organization Accounts: If you have an organization account, you need to contact your Brand Administrator to get it deleted.Upgraded Personal Accounts: For upgraded personal accounts, you need to reach out to Qualtrics Support to request the deletion.Please note that deactivating your account will make it irretrievable. You will not be able to access it or its contents again. Only deactivate your account if you are absolutely sure that is what you want to do.You can reach out to Qualtrics Support through your Customer Success Hub. This option is ideal for troubleshooting, technical issues, and specific Qualtrics platform questions.If you're unable to access the Support Center, I recommend reaching out to your Brand Administrator or Account Executive for further assistance.Let me know if this helps.

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