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Question

API downloads an empty csv

  • November 9, 2020
  • 2 replies
  • 23 views
R

Hello everyone! My API code for Qualtrics works perfectly fine with some surveys and can download the responses into a csv. But when I use my API on this specific survey owned by someone else, the API still works and downloads a csv, but the csv contains no responses. I am sure that this survey has responses and I have checked my parameters and they are all correct. Any idea why it keeps downloading an empty csv? Maybe the owners put some limitations on my account---any idea which authorization I might need?

    2 replies

    J
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    • JS_its
    • November 9, 2020

    The survey owner may need to collaborate the survey with you. Or if they have, then the permissions are documented here (it was the first place I found it):
    Collaborating on Projects | It seems like View Reports might have the permission that you need. I have not had time to verify this.
    Also, I have had issues in the past with Qualtrics not allowing my API key access to surveys that have been explicitly collaborated with me. In the case of a survey that was no yet published, making a new copy fixed it. We had to enlist the help of Qualtrics Support, and that was their recommendation.
    Good Luck!

    R
    • rrrrli
    • Author
    • November 9, 2020

    Thank you so much! The owner of that survey just shared a new trial survey with me and I have all the permissions for this survey. But I'm still experiencing the same problem. The owner has an account from a different university than I do. Do you think it might be because of that? Thanks again!

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