I have a likert scale question with 5 options (strongly disagree-strongly agree) on a CX dashboard in a column chart. Why do the axis categories not show up in the same order as in the question? Is there a way (other than the custom sort option) to tell it which order it always needs to be in?
Custom sort would work if we were able to include axis categories with 0 responses, because I could then set it up at the beginning. As it stands, I have to keep rearranging the axis as new responses come in because Qualtrics decides to put the axis categories in some other order.
How do people get around this? Am I missing something obvious where I can define the order of my axis categories, including categories with zero responses to date?
Best answer by Aanurag_QC
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