Hello everyone! Has anyone experienced discrepancies between what is pulled via raw data and what is showing in Vocalize? For the past couple of months I'm always a handful of responses off, either a few too many or a few too little. Everything seems to be aligned with dates, survey status (i.e. Finished) and anything else I have set, but I always have these stragglers in the raw data. For example this month I exported raw data for July 1 to 22, and I seem to have 5 less responses in the raw data than what I have in vocalize for the same data range/filtering. Hoping to shed some light on the cause so I'm at least able to explain any slight adjustments in scoring or totals. Thanks, Kristy

Hi @Mohammedali_Rajapakar_Ugam I just realized in my test one I hadn't set the dashboard time zone so thank you for pointing that out, however we're still an hour off. Thinking about when we started seeing issues, it was the same month we changed to Daylight Savings Time, so now we're looking at the data taking into account that hour change over. If the data lines up and there is no fix we might have to just manually change the time zone by an hour to accommodate the time change until we go back in November.Getting closer to the solution at least ;) Thanks!

Only records with Finished=1 appear in vocalize, can you check by assigning flag say 1 to your raw data file and than filtering in dashboard with flag=1.

Discrepancy between raw data and data in Vocalize

Discrepancy between raw data and data in Vocalize | Experience Community

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