How do I change the order of the content in the Ticker widget? | XM Community
Skip to main content
Solved

How do I change the order of the content in the Ticker widget?

  • August 28, 2019
  • 5 replies
  • 145 views
DaisyD
Hello! I am using the Response Ticker widget to display the open-ended answers to two questions (Main Idea, Other Ideas). However when selecting them in "Content", Qualtrics chooses the order of display and ends-up displaying my Other Ideas before my Main Ideas. I tried un-mapping both, and re-adding them in the order I want them displayed, but it had no impact at all. Any idea? Or it's not something we can control and I can't force one to appear before the other? Example below: ! Thanks!

Best answer by DaisyD

In case you were wondering, read below Qualtrics Support answer :-) "I understand that you are trying to change the order that fields appear in the Response Ticker widget, or display them in a different order in your fields such that they will be lined up correctly. Unfortunately, fields cannot be re-ordered in these dropdown menus and however they are appearing there cannot be changed." "Typically, the order is determined by data type, so I would recommend that if this happens again, simply add duplicates of the fields that aren't showing in the correct order. This will cause one of the sets of duplicates to be on top of the other one, so you can always get the desired order."
L

5 replies

MsIreen
Level 5 ●●●●●
Forum|alt.badge.img+23
  • MsIreen
  • Level 5 ●●●●●
  • August 29, 2019
They are coming in alphabetical order, I change the field name in the settings so it starts from a different number of letter and is sorted in the place where i need it to be
DaisyD
  • DaisyD
  • Author
  • August 29, 2019
@MsIreen I tried simply labeling them A and B, but it keeps showing B before A - so it's not a naming/labeling issue...
MsIreen
Level 5 ●●●●●
Forum|alt.badge.img+23
  • MsIreen
  • Level 5 ●●●●●
  • August 29, 2019
Oh, you are right, it is not working :o Interesting...
DaisyD
  • DaisyD
  • Author
  • Answer
  • September 11, 2019
In case you were wondering, read below Qualtrics Support answer :-) "I understand that you are trying to change the order that fields appear in the Response Ticker widget, or display them in a different order in your fields such that they will be lined up correctly. Unfortunately, fields cannot be re-ordered in these dropdown menus and however they are appearing there cannot be changed." "Typically, the order is determined by data type, so I would recommend that if this happens again, simply add duplicates of the fields that aren't showing in the correct order. This will cause one of the sets of duplicates to be on top of the other one, so you can always get the desired order."
L
C
Level 1 ●
Forum|alt.badge.img+1
  • Chaps85
  • Level 1 ●
  • December 4, 2020

so no possibility?

Terms & ConditionsAccessibility statement