How do you correct for a "Error Updating Ticket Status" message? | XM Community
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How do you correct for a "Error Updating Ticket Status" message?

  • November 5, 2019
  • 1 reply
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We have someone on our team who suddenly is unable to update a ticket. He can neither add notes in the Activity section nor can he update the ticket status. No one else on our team is having this issue. Any suggestions for resolution to this problem?

Best answer by LaurenK

Hi @Denise! If you have not yet already, I'd recommend reaching out to our Support team, as they are best equipped to handle an issue like this!

    1 reply

    LaurenK
    Former XM Community Team Member
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    • LaurenK
    • Former XM Community Team Member
    • Answer
    • November 7, 2019
    Hi @Denise! If you have not yet already, I'd recommend reaching out to our Support team, as they are best equipped to handle an issue like this!
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