Hi,
We use the Zendesk ticketing system for user tickets. One of the fields we collect is "Reason for Contact" "Government reason for contact" and more depending on the GTM.
I am trying to add a chart on our dashboard showing the main ticket drivers/reason for contact but I cannot find how to display it even though we have the options selected in our workflow. 
When I visit our Dashboard Data I cannot find a way to map the "Reason for Contact"
Any ideas on how to set this up on our dashboard?
Thanks!
How to add reason for contact graph on dashboards?
1 person likes this
+44https://community.qualtrics.com/XMcommunity/discussion/23352/how-to-add-reason-for-contact-graph-on-dashboardsYou haven't updated it in the survey data. Dashboard only shows the data which is within survey data.
To do this you need to include a webservice task to update the responses of respondents embedded data. Post updating in the directory.
Hope it helps!
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