How to add reason for contact graph on dashboards? | XM Community
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How to add reason for contact graph on dashboards?

  • December 15, 2022
  • 1 reply
  • 26 views
S
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Hi,
We use the Zendesk ticketing system for user tickets. One of the fields we collect is "Reason for Contact" "Government reason for contact" and more depending on the GTM.
I am trying to add a chart on our dashboard showing the main ticket drivers/reason for contact but I cannot find how to display it even though we have the options selected in our workflow.
Workflow-editor-Zendesk-Qualtrics-CSAT-workflow-Workflows-Qualtrics-Experience-Management (5).pngWorkflow-editor-Zendesk-Qualtrics-CSAT-workflow-Workflows-Qualtrics-Experience-Management (3).pngWhen I visit our Dashboard Data I cannot find a way to map the "Reason for Contact"

XM-Dashboard-Qualtrics-Experience-Management (1).png
Any ideas on how to set this up on our dashboard?
Thanks!

TusharDalwani

1 reply

Deepak
QPN Level 8 ●●●●●●●●
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  • Deepak
  • December 15, 2022

https://community.qualtrics.com/XMcommunity/discussion/23352/how-to-add-reason-for-contact-graph-on-dashboardsYou haven't updated it in the survey data. Dashboard only shows the data which is within survey data.
To do this you need to include a webservice task to update the responses of respondents embedded data. Post updating in the directory.
Hope it helps!

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