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How to build % favorable response score in CX

  • February 15, 2021
  • 4 replies
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JoycaV
QPN Level 4 ●●●●
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  • JoycaV
  • QPN Level 4 ●●●●

Hi all,
In EX dashboards settings, there is an option called "Scales" that allows you to mark question answers as "favorable", "neutral" and "unfavorable":

image.pngI want to use this in a CX dashboard, but CX dashboards do not have this Scale setting part.
Is there any way to do this in another way in CX?
In the end, I want to add a gauge chart that shows the % favorable response score.
e.g. if the question was "the communication with support is going well" with answer options 1: completely disagree to 5: completely agree,
then I'd like the % of respondents who answered favorable, so a 4 or 5.

Thanks for your advice!
Joyca

Best answer by ElieD

OK, If this is your only need, you'll dont have to recode, finally.
In your report, you can use top/bottom box to show the percentage of one set of responses.

image.pngAnd the result :
image.png

    4 replies

    ElieD
    QPN Level 4 ●●●●
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    • ElieD
    • QPN Level 4 ●●●●
    • February 15, 2021

    Hi JoycaV

    You can use recode values in your dashboard datasource to group original values to your new ones. And then, you'll be able to manage your labels too.

    Click on the blue cog
    image.pngEdit the labels
    image.pngMake association :
    image.png

    JoycaV
    JoycaV
    QPN Level 4 ●●●●
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    • JoycaV
    • Author
    • QPN Level 4 ●●●●
    • February 15, 2021

    Thanks ElieD ,
    But how do I get the % good in a gauge chart then?
    Like this:
    image.png

    ElieD
    QPN Level 4 ●●●●
    Forum|alt.badge.img+39
    • ElieD
    • QPN Level 4 ●●●●
    • Answer
    • February 15, 2021

    OK, If this is your only need, you'll dont have to recode, finally.
    In your report, you can use top/bottom box to show the percentage of one set of responses.

    image.pngAnd the result :
    image.png

    JoycaV
    QPN Level 4 ●●●●
    Forum|alt.badge.img+27
    • JoycaV
    • Author
    • QPN Level 4 ●●●●
    • February 15, 2021

    Thanks ElieD , that works!
    I had to search a bit because only numeric data shows up in a top/bottom box it seems, and my data was marked as a text set.

    ElieD
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