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Importing Multiple Customer Feedback sources to CX Dashboard

  • May 9, 2023
  • 4 replies
  • 51 views
S
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Hi, 

I am trying to find a way to automate import of third party sources of customer feedback into a CX Dashboard. 

I am going to be using Imported Data Projects but am looking to automate the process so I don’t have to manually export CSVs and re-import. 

For example, we use UserVoice as another VOC source that I want to get into a CX Dashboard. But, currently am stuck exporting from UserVoice and back into Qualtrics. 

If anyone has achieved something like this in the past and has any pointers it would be greatly appreciated!

Thank you

ana_velez
TusharDalwani

4 replies

Deepak
QPN Level 8 ●●●●●●●●
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  • Deepak
  • May 9, 2023

@shanetighe If you want to automate it, you will either need to integrate it where from Uservoice you send the data directly to Qualtrics via API or if you can send it to a SFTP folder. You can use response import automation and populate the survey responses.

Hope it helps!

S
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  • shanetighe
  • Author
  • May 12, 2023

Hi @Deepak , thank you. This is great. 

 

Can you tell me a bit about response import automation? This sounds like something we could try out. 

ana_velez
QPN Level 5 ●●●●●
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  • ana_velez
  • QPN Level 5 ●●●●●
  • May 13, 2023

Hi! I think you can find all the information here. Also different options you can try https://www.qualtrics.com/support/es/survey-platform/data-and-analysis-module/data/download-data/response-export-automations/?rid=ip&prevsite=en&newsite=es-la&geo=CO&geomatch=es-la

Ana Vl
Deepak
QPN Level 8 ●●●●●●●●
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  • Deepak
  • May 14, 2023

Hi @Deepak , thank you. This is great. 

 

Can you tell me a bit about response import automation? This sounds like something we could try out. 

@shanetighe Try this

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