Hi, I am trying to find a way to automate import of third party sources of customer feedback into a CX Dashboard. I am going to be using Imported Data Projects but am looking to automate the process so I don’t have to manually export CSVs and re-import. For example, we use UserVoice as another VOC source that I want to get into a CX Dashboard. But, currently am stuck exporting from UserVoice and back into Qualtrics. If anyone has achieved something like this in the past and has any pointers it would be greatly appreciated!Thank you

@shanetigheIf you want to automate it, you will either need to integrate it where from Uservoice you send the data directly to Qualtrics via API or if you can send it to a SFTP folder. You can use response import automation and populate the survey responses.Hope it helps!

Importing Multiple Customer Feedback sources to CX Dashboard

Importing Multiple Customer Feedback sources to CX Dashboard | Experience Community

Sign up

Login to the Community

Scanning file for viruses.

This file cannot be downloaded