Number of surveys each agent has the potential to receive | Experience Community
Skip to main content
Solved

Number of surveys each agent has the potential to receive

  • June 5, 2026
  • 1 reply
  • 11 views
KelliPolk
Level 4 ●●●●
Forum|alt.badge.img+22

Okay, I want to display on my dashboard how many surveys were sent per agent. Is that possible?

All agent data is loaded into each survey as metadata, so in theory, I think yes. I’m just not sure how to display it for my agents. Some of them feel like they don’t get the same amount of responses but I can’t control customers answering surveys so I thought if I could show them that they went OUT, that would help create trust. 

Best answer by AlexandreLeduc

If you enable the funnel data in your Directory, you can then use it as a data source for your dashboard. There are some metrics like Email Sent that could be used I guess to achieve your goal. Make sure to have the Agent variable as part of your funnel to use it there!

More info here: https://www.qualtrics.com/support/vocalize/widgets/xm-directory-respondent-funnel/

Hope this helps.

1 reply

AlexandreLeduc
QPN Level 4 ●●●●
Forum|alt.badge.img+27
  • AlexandreLeduc
  • QPN Level 4 ●●●●
  • Answer
  • June 5, 2026

If you enable the funnel data in your Directory, you can then use it as a data source for your dashboard. There are some metrics like Email Sent that could be used I guess to achieve your goal. Make sure to have the Agent variable as part of your funnel to use it there!

More info here: https://www.qualtrics.com/support/vocalize/widgets/xm-directory-respondent-funnel/

Hope this helps.

Terms & ConditionsAccessibility statement