Option Missing in Metric field

Hi anithaV407, the first thing to check is whether there's at least one response for that option in Data & Analysis. If there is, verify that the correct question field is mapped in the dashboard's data source, as there may be a newer field containing the additional option. Lastly, check that the recodes in the survey match the recodes in the dashboard data mapping, as any mismatch can cause an option to be missing from the filter.

Adding one more thing to check: ​@anithaV407 , could you also verify the dashboard mapping and ensure this option isn't excluded from the analysis in the dashboard mapper?

https://www.qualtrics.com/support/vocalize/dashboard-settings-cx/dashboard-data/recoding-values/

When this happens to us, the answer is nearly ALWAYS that one of the options had not been selected in a response yet. Take the survey and check the response for the missing answer and it will appear if that was the problem.

To avoid this from happening, we’ve put it in our workflow to always create 100 or so test responses so all the options are covered. Then we build the widgets so everything is present. 

Just remember to delete the test responses before the actual survey launch!