With 15+ years in CX platforms, solution architecture, and full-stack development, I specialize in Generative AI & Agentic AI engineering. I’ve led the CX Technology Services team at Ipsos across ANZ, delivering 100+ voice-of-customer (VoC) and experience management programs across retail, telecom, government, and education. I’m a certified Qualtrics expert and skilled in Medallia and QuestionPro, connecting customer feedback to actionable business insights.
