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JoseS
Administrator
1 year ago
Question

Overdue Tracking

  • Mar 31, 2022 4:04 AM UTC
  • 3 replies
  • 54 views
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Hi Team,
I know I can track "duration" it takes for my customers to complete the survey but how do I track "overdue" distributions?
ie: if I send 100 invites I would like to know whom responds within a set time period from distribution (3 days and under) vs over the allowed time period.
Thanks
Patrick

    3 replies

    rondev
    Level 6 ●●●●●●
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    • rondev
    • Level 6 ●●●●●●
    • Mar 31, 2022 5:28 AM UTC

    One of the way is to use report and create line chart on Recorded Date.

    Ron Dev (DM for any request. XM Technology Consultant, surveysolution.in)
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    • pscurrah
    • Author
    • Mar 31, 2022 7:49 PM UTC

    applogies Ron, i should have clarified it will not be sent as a once off list so the distribution dates will be dynamic.
    is there a way to calculate ongoing the b difference of distribution date vs response date at a day level then segment results of over/under 3 days as a count?

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    • pscurrah
    • Author
    • Apr 26, 2022 7:23 AM UTC

    Hi Ron,
    just following up on this, I am more keen to track the recorded date as a variance to the send date, ie:
    send date 26/04/2022, recorded date 30/04/2022 would be 4 days variance so I track "4"
    Is this possible?
    From there I could apply a filter to over/under day count in the dashboard :)

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