Does anyone have a good 2020/2021 benchmark results more for B2B, and by industry or vertical? I have some old results from some studies done early 2018/2019 but have not seen anything that is more recent (will take B2C but that usually trends higher).
Solved
rNPS Benchmark Results
+2Best answer by MattiasM
Good morning from a sunny Sweden!
We have been looking at this for a while and have compiled the below. Please note that as we're in the software business, that is where our focus has been.
I removed our company's' score, in case you're wondering :) 
Then there is this one: 
Link: https://www.retently.com/blog/good-net-promoter-score/
And lastly: 
Link: https://customergauge.com/benchmarks/blog/consumer-nps-benchmarks
Hope this helps!
All the best
-Mattias
+63Good morning from a sunny Sweden!
We have been looking at this for a while and have compiled the below. Please note that as we're in the software business, that is where our focus has been.
I removed our company's' score, in case you're wondering :) Then there is this one: Link: https://www.retently.com/blog/good-net-promoter-score/
And lastly:
Link: https://customergauge.com/benchmarks/blog/consumer-nps-benchmarks
Hope this helps!
All the best
-Mattias
+2This is perfect and aligns with what I have been hearing, I just could not find anything to support it. Thank you for the insights and the light reading I have ahead of me today.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.