I have a department EX engagement survey that was sent to 50 people. One page says 15 respondents so far and everything on the dashboard itself says 14. I have left this for more than a day and it has not caught up. Ideas? There are no filters applied to the dashboard.
+17
Hi
those are two ideas that might be worth a try.
You may have edited your hierarchy or participant metadata and need to click Update Invited Counts. This will ensure that any changes you've made are reflected in the response counts.
There could be participants who are not respondents. You can find out which participants are not respondents by using the Advanced Search feature on your Participants tab.
Especially the 2nd could be…
Let me know if this could help!
Best
Christian
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.