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Recode values and scales don't match

  • December 17, 2020
  • 2 replies
  • 385 views
ElieD
QPN Level 4 ●●●●
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  • ElieD
  • QPN Level 4 ●●●●

Hi dear community,
3 hours on this problem, but can't find a solution, so I really need your help.

I have an engagement survey (just like described in the best practices) and a dashboard (in with I want to add a tob/bottom metric)
My questions use a disagree/agree 5 points scale.
User:
Because some questions were numbered as 1-5 and some others as 6-10 or 11-15 etc..., I use the recode value option to uniformize :
User:
Exportation of my survey data with numeric values confirm that the recoded values are good.
But the scales in the dashboard seems to continue using the original values...I have more than one scale for the disagree/agree questions.
User:
The problem is when I try to use a category regrouping variables with different scales : I can't chose top/bottom box cause the overall scale goes from the lowest value to the highest one
image.png


Best answer by SabrinaC

Hey EliD,
At first thought, have you checked your Recode Editor in the Dashboard Data? You may need to recode the values there to get alignment. In case you have never done that before, you look at each mapped area of your data source and click on the white cog wheel in the blue box.

    2 replies

    SabrinaC
    Level 3 ●●●
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    • SabrinaC
    • Level 3 ●●●
    • Answer
    • December 18, 2020

    Hey EliD,
    At first thought, have you checked your Recode Editor in the Dashboard Data? You may need to recode the values there to get alignment. In case you have never done that before, you look at each mapped area of your data source and click on the white cog wheel in the blue box.

    ElieD
    ElieD
    QPN Level 4 ●●●●
    Forum|alt.badge.img+39
    • ElieD
    • Author
    • QPN Level 4 ●●●●
    • January 20, 2021

    Thank you SabrinaC

    In fact, I delete all of my test responses, and then change the recode values in dashboard data and all was OK after that.

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