Big News for Government Agencies! Qualtrics has achieved FedRAMP Moderate Authorization for its AI-powered conversational analytics and natural language processing (NLP) technologies in XM Discover. This means federal agencies can now use Qualtrics' industry-leading technology to better understand people's experiences with their services while meeting strict security standards.
What Does This Mean for Agencies?
- Capture and analyze customer feedback from various channels (call center conversations, chat, social media, reviews, surveys)
- Qualtrics' AI and machine learning capabilities meet federal security standards
- Secure and reliable solutions for over 2,000 federal agencies
Improving Government Customer Service
- Government services lag behind other industries in customer satisfaction and trust
- Qualtrics' conversational analytics helps agencies transform unstructured data into actionable insights
- Enhance service delivery, streamline operations, and improve public satisfaction
Real-World Example: A federal health agency uses unstructured data analytics to enhance the provider experience in real-time, analyzing performance across channels and promoting continuous service delivery improvement.
Qualtrics' Commitment to Security Qualtrics is committed to security and plans to pursue additional accreditations to further enhance its security posture. This allows government entities to improve service delivery while maintaining high levels of data security and confidentiality.
Find more information from the full article here!
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