Images sent in the Invitation email from Qualtrics don't appear in users Outlook | XM Community
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Images sent in the Invitation email from Qualtrics don't appear in users Outlook

  • May 27, 2021
  • 6 replies
  • 553 views
C
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Hello,
The survey invitation my company is sending from Qualtrics to our users are no showing up in the email they receive in Outlook. This is causing a terrible user experience plus low response rate because everyone thinks is SPAM (please see image attached).
IMAGE OUTLOOK.pngDoes anyone has any idea how to force the images to appear in the invitation email? How can I fix this?

Thank you!

Best answer by InessaG

This is the users' setting in Outlook. Most companies have now set a default setting to NOT download images unless the user chooses to do so manually. It's a security feature and, unfortunately, there is not much you can do about it.

    6 replies

    InessaG
    Level 5 ●●●●●
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    • InessaG
    • Level 5 ●●●●●
    • Answer
    • May 27, 2021

    This is the users' setting in Outlook. Most companies have now set a default setting to NOT download images unless the user chooses to do so manually. It's a security feature and, unfortunately, there is not much you can do about it.

    J
    C
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    Thank you InessaG, at least now I understand why this is happening.
    Have a great day!

    M
    Qualtrics Employee
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    • mollym
    • Qualtrics Employee
    • June 7, 2022

    One potential workaround for the security setting in outlook is for the company to host the image on their website and provide a URL to access that image.
    Then when composing the email, you can look at the html source view and include the URL of the hosted image. Typically, if the image is hosted by the company, the image will be downloaded automatically.

    InessaG
    Level 5 ●●●●●
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    • InessaG
    • Level 5 ●●●●●
    • June 7, 2022

    mollym Unless Qualtrics is being used for employee engagement, majority of surveys are external and not internal. So this solution wouldn't apply.

    M
    Qualtrics Employee
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    • mollym
    • Qualtrics Employee
    • June 7, 2022

    Yes, agreed, I should have included that's for internal emails only.

    C
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    • chutch15
    • April 24, 2025

    I have image placeholders come through instead of the actual image for internal and external emails. It seems like the image never properly makes it out of Qualtrics in the first place. 

    Any help?

    Thanks!

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