We want to send out a survey asking for the satisfaction with our travel agencies. A legacy provider has the ability to integrate giving a google review in a survey. Does anybody know if that is also possible in Qualtrics? Thanks!
Best answer by AmaraW
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+27
hi sonja
So redirecting to Google review page of a certain place is not very difficult.
the google review page can be reached with the URL mentioned below
https://search.google.com/local/writereview?placeid=
In the above URL, All i need to do is add the google assigned place id and automatically you will be redirected to that review page.
for example: I want people to review the InOrbit Mall Malad,
So you can create such a link for your travel agency and then use the End of survey element to redirect the said respondents to this link. You can find below the link to supprt pages where it is shown how you can use the End of survey element.
https://www.qualtrics.com/support/survey-platform/survey-module/survey-flow/standard-elements/end-of-survey-element/#CustomizationOptions
+56
sonja Another thing you might want to think about is using the Embedded Feedback feature in Qualtrics. This creates a widget that automatically appears at the bottom of every page and only asks one or two questions, the first being a thumbs up/thumbs down or a star rating, and the second (optional) being a fill in the blank question for verbatim feedback. This tends to net a lot of responses fairly quickly--the response rates are typically higher than for a regular site intercept. You can also code it so that it only appears if your Google survey does not fire, so they don't conflict with each other. It's a nice feature, and you can connect it with the same reporting, analytics, and dashboards that you would for a "regular" survey.
Here's the embedded feedback page on the support site: Embedded Feedback (qualtrics.com)
+48
Hi sonja! We have exciting news - we released a new feature, the Solicit Reviews Question, addressing this use case! Check out this support page for more information. If you have any questions, please don't hesitate to reach out to our support team 
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