Multiple choice value with comma - Salesforce multi-select picklist integration

Chet · 2021-12-01T13:41:52+00:00

We have a request to add a multiple answer multiple choice question to a survey such as:And using a workflow update a field in our Salesforce org that is defined as a multi-select picklist. The commas are giving us trouble, though. When a user selects the first choice the result in the Salesforce field is "A;B;or C", that is, three values. There does not seem to be an automatic method by which choices with commas are wrapped in quotes or some other technique of managing the existence of commas.I am exploring javascript options at this time to run onPageSubmit and build an embedded field that is corrected for the existence of choices with commas but that seems like a bit overkill. Am I on the wrong track? Is there a better way to handle this situation?

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