Response Mapping - Mapping responses in default language | Experience Community
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JoseS
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1 year ago
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Response Mapping - Mapping responses in default language

  • Aug 17, 2021 9:32 AM UTC
  • 1 reply
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I have a survey with default language in English and translations in a couple of other languages. We have our Salesforce system set up to accept responses in English only. However, the response mapping action in Qualtrics maps the responses in the language that the respondent takes the survey in.
Does anyone know how I can have the responses mapped in the default language instead?

Best answer by InessaG

No, unfortunately, they don't allow you to do this. I just ran into a similar issue. I had to resort to changing all my Salesforce fields to simple text instead of picklists in order to accommodate. This then removes the ability to report in SF if it's ever needed.

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InessaG
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  • InessaG
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  • Answer
  • Aug 17, 2021 1:51 PM UTC

No, unfortunately, they don't allow you to do this. I just ran into a similar issue. I had to resort to changing all my Salesforce fields to simple text instead of picklists in order to accommodate. This then removes the ability to report in SF if it's ever needed.

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