I want to exchange data between ServiceNow and Qualtrics and I want to understand the best way to do this. Is using the API token a secured way to do this or should we create a local user/Service account to authorize.
Solved
What is the validity of the API token generated. I could not find the validity in the documentation also can someone please suggest which is the better way for API integrations- Using an API token or creating a local user/service account
+1Best answer by Sachin Nandikol
Hello,
About the validity of token, it will be valid as long as there are no changes to the account (such as generating a new token, removing api permissions etc). API token is secured and there shouldn't be any data privacy issues.
I would also suggest you to refer this link once.
Let me know if this helps.
+54Hello,
About the validity of token, it will be valid as long as there are no changes to the account (such as generating a new token, removing api permissions etc). API token is secured and there shouldn't be any data privacy issues.
I would also suggest you to refer this link once.
Let me know if this helps.
+54Hello
Why not consider trying out the ServiceNow Event? It's already available in Qualtrics as an event and can serve as a connector for your needs. For more information on this, please refer to the link below:
https://www.qualtrics.com/support/survey-platform/actions-page/servicenow-events/
+1I have been checking this and also https://www.qualtrics.com/support/integrations/servicenow-integration/. I’m trying to add a ServiceNow extension in Qualtrics as we’re using OAuth. I understand with workflow we can trigger events but would you please explain how adding an extension helps us in accessing the ServiceNow APIs using OAuth
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