Weekly Product Release Notes - April 13, 2022

Released On Or Before April 13, 2022

CX Dashboards

• Spotlight Insights (CX): A straightforward report that highlights which of your customer segments scored above or below average in their response to key metrics of your choice.



Lifecycle



• Message Automations: New option when setting up message automations. Allows you to update invited counts in the dashboard as messages are sent.



Website / App Feedback



• Website / App Feedback Statistics: Website Feedback “clicks” will now increment when a website visitor interacts with the intercept. Previously, a click was incremented when the survey loaded, regardless if the respondent clicked it or not. Additionally, starting May 2022, Page View, Impression and Click metrics will only show data for the past 2 years.



Workflows



• Google Sheets Task Updates: In addition to adding data to a Google Sheet, the Google Sheets task can now be used to look up data within an existing Google Sheet. This data can be used in subsequent workflow tasks.



XM Directory



• XM Directory: Updated Search: New search criteria to filter contacts within XM Directory. Users can now search contacts by contact activity, survey completion, invite sent status, and number of mailing lists.



XM Platform



• In-Product Dynamic Help Window: A new window within the product that allows you to access help resources all in one place, including searching support articles, navigating to other resources, and contacting support.



XM Solutions



• Audience Management Program: New XM Solution to help users create and manage their own panel of respondents.



Starting On & After April 20




All



• None.



*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.



• If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 


• If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.


• You can provide feedback on the Monthly Product Release Notes here.