Weekly Product Release Notes - February 3, 2021

GuinevereM · 2021-02-03T17:50:37+00:00

Entries that are bolded indicate recent product updates.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.CoreXMResponse Weighting: Starting in February, all brands will be directed to the new and improved Response Weighting UX which has been opt-in available for several quarters. There are no actions required by customers as this front-end change does not modify existing weighting configurations in use today. This new experience features improved reporting, categorization, and a guided workflow that will support upcoming features in 2021.Organization Settings: Customers in the FedRAMP environment can now enable access to Basecamp for their users.CX DashboardsBenchmark Editor Enhancements: The benchmark editor now has improved instructions and links to download the full XMI Institute benchmark reports.Experience Journeys: Empowers brands to design, visualize, and monitor end-to-end customer journey across multiple touchpoints (i.e. website) and listening posts (i.e survey) so they can better understand where to take action to improve customer satisfaction and loyalty. This new feature consists of three new pages: Defining an Experience Journey, Configuring Dashboard Data for Journeys, and Journey Chart Widget.Saving Filters in CX Dashboards: Saved dashboard filters have a refreshed interface that is WCAG 2.0 accessible. Updated in both CX & EX dashboards.EXSaving Filters in CX Dashboards: Saved dashboard filters have a refreshed interface that is WCAG 2.0 accessible. Updated in both CX & EX dashboards.Ad Hoc Employee Research: The General Feedback EX project type has been renamed to “Ad Hoc Employee Research.” No changes in project functionality.BXBrand Drivers Analysis Widget: Measure how independent driving variables (drivers) affect key outcome metrics for a brand. For Brand Tracker dashboards only.

Weekly Product Release Notes - February 3, 2021 | Experience Community

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