Pages that are
bolded indicate new product features or new support pages.
CX Dashboards
1.
Text iQ for Ticketing: Can now perform Text iQ on ticket fields, but only within a dashboard.
2.
Dashboard Notifications: Threshold and relative notifications are launched.
Frontline Feedback (New!)
1.
Creating a Frontline Feedback Project: New project type!
2.
Customizing a Frontline Feedback Project: See above.
3.
Subscribing to Feedback: See above.
4.
Comparisons & Collections: See above.
5.
Submitting & Managing Feedback: See above.
EX
1.
Exporting Response Data (EE & EL): Updated to reflect the removal of legacy imports/exports from unique ID brands.
Stats iQ
1.
Analysis Settings: Updated to reflect consolidation of Statistic Settings into Analysis Settings.
+4