Pages that are bolded indicate new product features or new support pages.

CX Dashboards

1. Text iQ for Ticketing: Can now perform Text iQ on ticket fields, but only within a dashboard. 2. Dashboard Notifications: Threshold and relative notifications are launched.

Frontline Feedback (New!)

1. Creating a Frontline Feedback Project: New project type! 2. Customizing a Frontline Feedback Project: See above. 3. Subscribing to Feedback: See above. 4. Comparisons & Collections: See above. 5. Submitting & Managing Feedback: See above.

EX

1. Exporting Response Data (EE & EL): Updated to reflect the removal of legacy imports/exports from unique ID brands.

Stats iQ

1. Analysis Settings: Updated to reflect consolidation of Statistic Settings into Analysis Settings.