Released On Or Before January 25, 2023

CX Dashboards

• Segments in Spotlight Insights: You can use the customer insights you gather to create segments of your directory contacts – now with improved matching algorithms.



360



• Custom Metrics: Set up your business’s key metrics and other custom calculations for use across your dashboard.



Starting On & After February 1, 2023




CoreXM



• Qualtrics Library Redesign: All resource types have been combined within one library, and the process for creating new resources has been simplified. The library is also WCAG 2.0 AA accessible.



*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.



• If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 


• If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.


• You can provide feedback on the Weekly Product Release Notes here.