Pages that are bolded indicate new product features or new support pages.

CoreXM

1. Ticket Workflows: Workflow Action: Updated to include hierarchy escalation.

CX Dashboards

1. Hierarchies Basic Overview: CX hierarchies are only available as a ticket workflow reassignment option - there is no dashboard or role change associated. Only CX customers with ticketing have hierarchies. While EX and CX functionality are similar, they are not the same. 2. Preparing a Use File to Make a Hierarchy: See above. 3. Generating a Parent-Child Hierarchy: See above. 4. Generating a Level-Based Hierarchy: See above. 5. Generating an Ad Hoc Hierarchy: See above. 6. Navigating Hierarchies & Restructuring Units: See above. 7. Unit Tools: See above. 8. Org Hierarchy Tools: See above. 9. Managing Dashboards Within a Project: Consolidated info into 1 new page so it’s easier to find.

EX

1. Export Filtered Participants: Launched to all unique identification brands.