CoreXM
1. Ticket Workflows: Workflow Action: Updated to include hierarchy escalation.
CX Dashboards
1. Hierarchies Basic Overview: CX hierarchies are only available as a ticket workflow reassignment option - there is no dashboard or role change associated. Only CX customers with ticketing have hierarchies. While EX and CX functionality are similar, they are not the same.
2. Preparing a Use File to Make a Hierarchy: See above.
3. Generating a Parent-Child Hierarchy: See above.
4. Generating a Level-Based Hierarchy: See above.
5. Generating an Ad Hoc Hierarchy: See above.
6. Navigating Hierarchies & Restructuring Units: See above.
7. Unit Tools: See above.
8. Org Hierarchy Tools: See above.
9. Managing Dashboards Within a Project: Consolidated info into 1 new page so it’s easier to find.
EX
1. Export Filtered Participants: Launched to all unique identification brands.