Weekly Product Release Notes - July 26, 2023 | XM Community
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Weekly Features - Released On Or Before July 26, 2023

 

Core XM

CX

  • Program Success Rubric: There is a new Program Success Rubric tab in customer experience programs with a checklist for ways to improve your program.

 

CX & BX Dashboards

  • The Experience Assessment Widget (CX & BX): Combine data from BX and CX projects to measure the impact and expectations of touchpoints in your brand. This widget contains two different visualizations: the Experience Alignment widget and the Experience Impact widget.

Social Connect

 

Weekly Features - Starting On & After July 26, 2023

 

Workflows

  • Send Survey via Text Message (SMS) Task: A new workflow task that lets you send a survey invite via text message. Includes the ability to set link expiration, use library messages, easily set reminders, and perform more advanced scheduling.

XM Platform

  • Updated SMS Distribution Experience: The SMS distribution experience in survey projects has been redesigned. You can now distribute SMS to lists, samples, segments, and batches of transactions from all the directories you have access to. The message composer has also been updated, and you can now define a survey link expiration and delivery time window. This feature will be gradually rolling out from August 2 - August 10, 2023. You will be able to switch back to the old version of SMS distributions until August 31, 2023.

 

Monthly Features - Starting On August 16, 2023

 

All

  • None.

 

*Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason.

  • If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

  • If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.

  • You can provide feedback on the Weekly Product Release Notes here.

This is an Awesome update, great to see the latest changes on CX dashboards.

Excited to test those.

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